Refund and Returns Policy

Last Updated: [2/20/2025]

At Goodmindshope.com, we take pride in crafting high-quality customized gifts. However, if you are unsatisfied with your purchase due to defects, errors, or damage, we are here to resolve the issue promptly. This policy outlines our return and refund procedures in compliance with Saudi Arabian consumer protection laws.

1. Eligibility for Returns/Refunds

You may request a return or refund under the following conditions:

Damaged/Defective Items: Received products with manufacturing flaws, physical damage, or incorrect customization (e.g., misprinted design).
Wrong Item Delivered: Received a product different from what was ordered.
Late Delivery: Item not delivered within the promised timeframe (subject to investigation).

Note: Customized products (e.g., magic mugs with personal photos, engraved keychains) are non-returnable unless they meet the above criteria.

2. Non-Returnable Items

Products damaged due to misuse or after delivery.
Items returned without original packaging or tags.
Personalized gifts with accurate customization as per the customer’s request.

3. How to Initiate a Return

Contact Us Within 48 Hours:
- Email: waqasahmed75920@gmail.com
- Phone: +966597584456
  Provide your order number, photos/videos of the issue, and a detailed description.
Approval: We will review your request and notify you within 24–48 hours.
Return Shipping: If approved, we will arrange a pickup or provide instructions for returning the item.

4. Refund Process

Refund Method:
- For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or mobile wallet within 5–7 business days after approval.
Partial Refunds: Applicable if only part of the order is defective.
No Cash Refunds: Refunds are processed electronically only.

5. Replacement Policy

Defective or incorrect items will be replaced with the correct product at no extra cost.
Replacement delivery times follow our standard Shipping Policy.

6. Time Limits

Report damaged/wrong items within 48 hours of delivery.
Late delivery claims must be raised within 7 days of the expected delivery date.

7. Exceptions

Customization Errors: If the mistake is due to incorrect details provided by the customer (e.g., spelling errors in uploaded text), we are not liable for replacements/refunds.
Force Majeure: Delays or issues caused by unforeseen events (e.g., natural disasters, courier strikes) are beyond our control.

8. Contact Us

For return/refund inquiries, reach out via:

Email: waqasahmed75920@gmail.com (Response time: 24–48 hours)
Phone: +966597584456 (9:00 AM – 6:00 PM KSA Time)

Thank you for supporting Goodmindshope.com! We are committed to ensuring your complete satisfaction with our unique, personalized gifts.

This policy complies with Saudi Arabia’s Consumer Protection Law and e-commerce regulations.

Note: Keep your order confirmation email and packaging until the process is complete for verification.