Shipping Policy

Last Updated: [2/20/2025]

At Goodmindshope.com, we strive to deliver your customized gifts seamlessly across Saudi Arabia. This Shipping Policy outlines how we process, ship, and deliver orders to ensure a smooth experience.

1. Processing Time

Customization Time: All orders require 24–48 hours for processing and personalization (e.g., printing images/text on mugs, t-shirts, etc.).
Order Confirmation: You will receive an email/SMS confirmation once your order is finalized and ready for dispatch.

2. Delivery Areas

We currently ship to all regions within Saudi Arabia. Deliveries are made to cities, towns, and remote areas via trusted logistics partners.

3. Shipping Timeframe

Major Cities (e.g., Riyadh, Jeddah, Dammam): 3–5 business days after processing.
Other Regions: 5–7 business days after processing.
Note: Delivery times may extend during holidays, weekends, or unforeseen circumstances (e.g., weather delays).

4. Shipping Costs

Free Shipping: Enjoy free delivery on orders above [Insert Amount] SAR.
Standard Shipping: Fees are calculated based on your location and order size. Exact costs will display at checkout.

5. Cash on Delivery (COD)

We accept COD payments across Saudi Arabia.
Payment is collected in SAR when your order is delivered.
Ensure sufficient cash is available to avoid delivery delays.

6. Order Tracking

Once dispatched, you will receive a tracking number via email/SMS to monitor your order’s status.
Contact us at +966597584456 or [waqasahmed75920@gmail.com] for real-time updates.

7. Address Accuracy

Double-check your shipping address during checkout. We are not responsible for delays/costs due to incorrect addresses.
To modify an address, contact us within 1 hour of placing your order.

8. Lost or Damaged Packages

Lost Packages: Report missing orders within 7 days of the expected delivery date for investigation.
Damaged Items: Notify us within 48 hours of delivery with photos of the damaged product. We will replace or refund the item.

Note: Customized products (e.g., personalized mugs, photo frames) are non-returnable unless damaged or defective.

9. International Shipping

Currently, we only deliver within Saudi Arabia.

10. Contact Us

For shipping-related inquiries, contact:

Phone: +966597584456 (9:00 AM – 6:00 PM KSA Time)
Email: [waqasahmed75920@gmail.com]

Thank you for choosing Goodmindshope.com – where your personalized gifts are delivered with care!